Overview

Campbell’s Plumbing & Heating came to Wave looking for a website that could do more than just look professional. They needed a centralized digital platform that clearly communicated their services, supported online purchasing, streamlined scheduling, and built trust with customers across the Gallatin Valley.

What began as a full website design quickly evolved into a long-term partnership focused on visibility, consistency, and community presence.

Our Process

We started with a deep discovery process to understand Campbell’s service offerings, customer journey, and operational needs. The goal was to create a website that functioned as a true business hub—making it easy for customers to learn, book, and buy in one place.

Our strategy focused on:

• Clear service organization for residential and commercial customers

• Seamless scheduling integration to reduce friction and phone dependency

• An online store to support product sales and recurring maintenance needs

• A scalable structure that could grow with the business over time

This strategic foundation allowed the website to support both immediate functionality and long-term marketing efforts.

Our Process

Following the website launch, Wave began managing Campbell’s social media and content production to strengthen brand visibility and community trust. Through consistent, on-brand content, we highlighted services, education, seasonal reminders, and behind-the-scenes work—positioning Campbell’s as a reliable, professional local provider.

This ongoing work helped extend the website’s impact and create a cohesive digital presence across platforms.